AI
agents
for
travel
contact
centers

Scale your travel operations when, where and how you want

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Have AI Agents work the way your contact center works

AI Travel Agent

Assist human agents with critical information in seconds.

Automate changes, cancellations and communications to facilitate fast and easy customer service.

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AI Supervisor

Assign every case to the right AI or human agent based on intent, complexity and customer sentiment.

Monitor and assess agent performance to make quick optimizations or escalate to a human if necessary.

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Our services

Deployment Options

API integration

Seamlessly plug in your existing systems to supercharge automation and instantly cut through manual tasks—no heavy lifting required.

Omnichannel/CRM

Meet your customers where they are with AI that bridges every touchpoint and ensures agents are always one step ahead.

Standalone

An out-of-the-box powerhouse that brings AI-driven insights and instant support to your fingertips, whenever and wherever you need it.

Bring speed, accuracy and service excellence to your call centers

Made for every part of the travel industry

Travel Management Companies

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Online Travel Agencies

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Airlines

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Modern-day solutions for age-old problems

Reduce handling time

Reduce the time your in-house agents spend resolving issues

Deploy non-GDS- or PSS- trained agents

Enable agents not trained in the GDS and PSS to perform those actions

Cut costs with end-to-end automation

Deflect routine inquiries, optimize agent utilization, and provide faster, more accurate support

What our our clients say

"[For our largest client] we saw the average handle time reduced by 19%, and efficiency and email routing increase by 6%. That’s a dramatic number when you’re considering the volume and the number of agents involved."

IVAN IMANA

CIO at World Travel, Inc.

"Becoming ACAI’s first Australian TMC partner is something we’re genuinely honoured by. At Platinum, we’ve always gravitated toward people and products with purpose. Teams that see the industry not just for what it is today, but what it could be. ACAI represents that kind of thinking. Their vision is bold, their execution is thoughtful, and their desire to lift the entire travel ecosystem is something we stand firmly behind. We believe in their direction, we believe in their people, and we’re excited to help champion the evolution they’re driving."

RYAN POTTS

COO, Platinum Travel

"As a travel tech company, keeping up with policies is extremely important. Acai has streamlined this task, cutting down on manual work and reducing information errors. It boosts our efficiency and improves the quality of support for our customers.