The SuperAgent API
One endpoint. Unlimited power.
Trusted by
The Vision Behind the SuperAgent API
One API. Endless use cases.
One endpoint for any response type
SuperAgent doesn’t just connect systems — it communicates intelligently across roles and formats.
- Talk Like an Agent: SuperAgent can speak directly to your travelers, replying as a friendly, empathetic agent via email, chat, or even WhatsApp — always with context and tone aligned to your brand.
- Talk Like a Supervisor: Need guidance on a complex fare rule or a second opinion on refund logic? SuperAgent assists your agents like a veteran supervisor, providing advice, validation, and alternative options in real time.
- Send Back Structured JSON: Prefer to keep the UI and voice yours? SuperAgent can return structured data in clean JSON to power your workflows or UIs.
Reads, writes and thinks in GDS
One endpoint for all skills
SuperAgent connects seamlessly with your GDS/PSS, enabling powerful automations through a single, smart API. It performs both read and write operations in your GDS/PSS with human-like intelligence across the travel tech stack.
- Changes and cancellations: You can pass a message like:“I need to cancel PNR: AV76YB”.
SuperAgent automatically identifies the right PCC, OID, or context and executes the required operations in the GDS — including retrieving fare rules, checking penalties, and canceling or reissuing tickets based on airline policies. - Airline policies & information: Need baggage allowance for a pet, name correction rules, or refundability info for a specific PNR?SuperAgent understand the PNR, retrieves and interprets up-to-date airline policies across all carriers
- GDS manuals & tech support: SuperAgent helps resolve any GDS issue or issue with other platform you use, and provides step-by-step help — just like your best agent or trainer would.
View our agentic API documentation
Deliver excellence with Acai
AHT Reduction
50
With AI agent assistance
Routing Accuracy
97
On email and chat to appropriate agent group
Avg CSAT
98
From AI agent automatic deflection