Reduce Handling Time

Cut handling time and elevate customer experience

Minimize the time your in-house agents spend on resolutions and save on operational costs
Contact Sales
Contact Sales

Navigating today's most pressing industry challenges

Skilled agents are too scarce
With wage inflation and high demand, finding and operating with skilled agents have gotten too costly
Information is scattered
From supplier policies and SOPs to tech support, knowledge is stored across multiple sources and databases and need to be kept up to date
Operational complexity is high
Agents need to navigate complex fare rules, ticketing procedures, and regulations while also managing diverse supplier systems and booking platforms.

AI helpers to resolve your most pressing issues

01
AI helpers for fare rules
Give your in-house agents instant, accurate, and easy-to-understand explanations of complex fare rules and penalties.
02
GDS overlay
Regardless of GDS proficiency, your agents can navigate GDS commands and complete bookings or modifications faster and with fewer errors.
03
AI helpers for policies, SOPs, contracts
Instantly access and understand critical internal policies, Standard Operating Procedures (SOPs), and relevant contractual information.
04
Smart and precise routing
Our AI Supervisor intelligently analyzes the intent and complexity of each customer contact, routing it directly to the AI or human agent best equipped to handle the issue.
05
Summarization of long exchanges
AI summarizes lengthy email threads, chat transcripts, and call notes, so your agents can have an overview of the customer's history and interaction context.

Accelerating value for your business

Integrated with major CRM/omnichannels
Support your agents right where they already work
Enhance CSAT Scores
Deliver customer satisfaction with faster, more accurate service
Cut operational costs
Resolve customer issues more efficiently and accurately to lower costs
Stay compliant and reduce errors
Help your agents with instant knowledge of the latest policies and SOPs
Improve agent morale and reduce burnout
AI helpers assist agents with repetitive tasks to reduce stress and increase job satisfaction

Ready to start your journey towards call center AI transformation?

Get In Touch!
Get In Touch!