Reduce Handling Time

Cut handling time and elevate customer experience

Minimize the time your in-house agents spend on resolutions and save on operational costs

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Navigating today's most pressing industry challenges

Skilled agents are too scarce

With wage inflation and high demand, finding and operating with skilled agents have gotten too costly

Information is scattered

From supplier policies and SOPs to tech support, knowledge is stored across multiple sources and databases and need to be kept up to date

Operational complexity is high

Agents need to navigate complex fare rules, ticketing procedures, and regulations while also managing diverse supplier systems and booking platforms

AI helpers to resolve your most pressing issues

AI helpers for fare rules

Give your in-house agents instant, accurate, and easy-to-understand explanations of complex fare rules and penalties.

GDS overlay

Regardless of GDS proficiency, your agents can navigate GDS commands and complete bookings or modifications faster and with fewer errors.

AI helpers for policies, SOPs, contracts

Instantly access and understand critical internal policies, Standard Operating Procedures (SOPs), and relevant contractual information.

Smart and precise routing

Our AI Supervisor intelligently analyzes the intent and complexity of each customer contact, routing it directly to the AI or human agent best equipped to handle the issue.

Summarization of long exchanges

AI summarizes lengthy email threads, chat transcripts, and call notes, so your agents can have an overview of the customer's history and interaction context.

Accelerating value for your business

Enhance CSAT Scores

Deliver customer satisfaction with faster, more accurate service

Cut operational costs

Resolve customer issues more efficiently and accurately to lower costs

Stay compliant and reduce errors

Help your agents with instant knowledge of the latest policies and SOPs

Ready to experience the power of rapid resolution?

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