Introducing automated Schedule Change and Flight Disruption Management! Click to learn more
Introducing automated Schedule Change and Flight Disruption Management! Click to learn more
Amadeus invests in Acai Travel to accelerate generative AI across the travel industry. Read the announcement!
AI Travel Agent

One AI Agent that does the work of your entire contact center

“Hire” one AI Travel Agent to answer, rebook, cancel, and handle all your travelers needs instantly

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Our latest features

Automate away disruption management and schedule changes

Perform schedule changes

From detecting a change to communicating with travelers, Acai's AI Travel Agent handles the entire change on its own.

Manage flight disruptions

When disruption hits our does everything from making the flight changes directly with your traveler.

Resolve your most time consuming cases with Acai's AI Travel Agent

Deploy non-GDS trained agents

Let your in-house agents speak their native language, the AI Travel Agent will execute GDS/PSS commands on their behalf.

Debug GDS issues and figure out GDS commands and processes.

Retrieve and calculate fare rules in seconds

Retrieve fare rules from the GDS and calculate and extract penalties in less than a minute.

Reduce by up to 90% the time it takes to explain fare conditions to a customer.

Deflect all non-revenue generating inquiries.

Automate changes and cancellations

Have AI automatically execute commands in the GDS to cancel and refund a reservations or exchange and reissue a refund.

The AI Travel Agent:
  • Talks directly to customers.
  • Guides your in-house agents with cancelling or changing reservations in a fraction of the time.
Keep supplier information up-to-date and ready to go

Arm your agents with knowledge and guidance in a matter of seconds:

  • Airline policies
  • Standard operating procedures
  • Technical support on any software or tool issue
  • Fee information
  • And more
Perform schedule changes

From detecting a change to communicating with travelers, Acai’s AI Travel Agent handles the entire change on its own.

Manage flight disruptions

When disruptions hit, our does everything from triaging the disruption to the right agent to making the flight change directly with your traveler.

Get started with
full integrations

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Exceptional service, delivered

AHT Reduction
50%
With AI agent assistance
Avg CSAT
98%
From automatic deflection
Routing Accuracy
97%
On email and chat to appropriate agent group

See how much agent workload you can reduce with AI travel Agents!