One AI Agent that does the work of your entire contact center
"Hire" one AI Travel Agent to answer, rebook, cancel, and handle all your travelers needs instantly
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New features
Automate disruption management and schedule changes
Perform schedule changes
From detecting a change to communicating with travelers, Acai's AI Travel Agent handles the entire change on its own.
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Manage flight disruptions
When disruption hits, Acai's AI Travel Agent does everything from making the flight changes directly with your traveler.
Learn more→Capabilities
Resolve your most time-consuming cases with Acai's AI Travel Agent
Deploy non-GDS trained agents
Let your in-house agents speak their native language, the AI Travel Agent will execute GDS/PSS commands on their behalf.
- •Debug GDS issues and figure out GDS commands and processes.
Retrieve and calculate fare rules in seconds
- •Retrieve fare rules from the GDS and calculate and extract penalties in less than a minute.
- •Reduce by up to 90% the time it takes to explain fare conditions to a customer.
- •Deflect all non-revenue generating inquiries.
Automate changes and cancellations
Have AI automatically execute commands in the GDS to cancel and refund a reservations or exchange and reissue a refund.
The AI Travel Agent:
- •Talks directly to customers.
- •Guides your in-house agents with cancelling or changing reservations in a fraction of the time.
Keep supplier information up-to-date and ready to go
Arm your agents with knowledge and guidance in a matter of seconds:
- •Airline policies
- •Standard operating procedures
- •Technical support on any software or tool issue
- •Fee information
- •And more
See how much workload you can reduce with our AI Travel Agent!
Get started with full integrations
Exceptional service, delivered
AHT Reduction
50%
With AI agent assistance
Routing Accuracy
97%
On email and chat to appropriate agent group
Avg CSAT
98%
From AI agent automatic deflection