One AI Agent that does the work of your entire contact center
“Hire” one AI Travel Agent to answer, rebook, cancel, and handle all your travelers needs instantly
Automate disruption management and schedule changes
Perform schedule changes
From detecting a change to communicating with travelers, Acai's AI Travel Agent handles the entire change on its own.
Manage flight disruptions
When disruption hits, Acai's AI Travel Agent does everything from making the flight changes directly with your traveler.
Resolve your most time- consuming cases with Acai's AI Travel Agent
Let your in-house agents speak their native language, the AI Travel Agent will execute GDS/PSS commands on their behalf.
Debug GDS issues and figure out GDS commands and processes.
Retrieve fare rules from the GDS and calculate and extract penalties in less than a minute.
Reduce by up to 90% the time it takes to explain fare conditions to a customer.
Deflect all non-revenue generating inquiries.
Have AI automatically execute commands in the GDS to cancel and refund a reservations or exchange and reissue a refund.
The AI Travel Agent:
- Talks directly to customers.
- Guides your in-house agents with cancelling or changing reservations in a fraction of the time.
Keep supplier information up-to-date and ready to go
Arm your agents with knowledge and guidance in a matter of seconds:
- Airline policies
- Standard operating procedures
- Technical support on any software or tool issue
- Fee information
- And more
See how much workload you can reduce with our AI Travel Agent!
Get started with
full integrations
Exceptional service, delivered
With AI agent assistance
On email and chat to appropriate agent group
From AI agent automatic deflection