Transform contact center efficiency with the AI Supervisor

Have full visibility over your operations

• •Get deep knowledge of your account volume to continuously optimize operations.
• •Break down volume by intent, international or domestic flights, P2P or complex transaction type, and other relevant dimensions.

Learn how the AI Supervisor helps TMCs have full visibility over their operations with reports and account insights.

Smart routing that cuts operational costs

• •Optimize operations by arbitraging agent skills and location.
• •Route cases based on skill level, intent, contact type, destination and other parameters.
• •Cut costs in half by optimizing your workforce. For example, non-urgent domestic P2P emails can be handled by your after-hour team at a cheaper rate.
• •We'll work with you to determine the best routing strategy for your business.

Receive proactive escalations

• •Turn customer issues into opportunities. A problem or low-sentiment case? We notify a manager immediately, so they can help turn it into an opportunity.
• •Get notified when we detect a cluster of issues. Multiple inbound contacts on a single issue? The AI Supervisor raises the alarm and notifies your managers for quick resolution.

Get a full picture of your agents' performance

• •Analyze every single interaction Have a complete and accurate understanding of an agent's performance to give fair bonuses or identify training opportunities.
• •Measure performance by the KPIs you designate Score agent performance based on standard KPIs as well as any of your own.

Boost CSAT and NPS with real-time intelligence

• •An all-in-one "Qualtrics + business analyst" AI tool No more unwanted surveys. Travelers can simply reply to our emails with their feedback.
• •Receive a high-level report of your call center's performance with every piece of feedback analyzed and categorized.
• •Export reports by account to make it easy when speaking with your customers.

Get started with full integrations