Transform contact center efficiency with the AI Supervisor
Minimize operational bottlenecks and maximize agent performance
Assign every case to the right agent
The AI Supervisor analyzes the intent, complexity and sentiment of each case and routes it to the right human or AI agent.
Monitor agent performance
The AI Supervisor monitors and assesses the performance of both your AI and human agents to optimize or escalate an issue.
Stop manual supervision, start AI automation
Have full visibility over your operations
Get deep knowledge of your account volume to continuously optimize operations.
Break down volume by intent, international or domestic flights, P2P or complex transaction type, and other relevant dimensions.
Learn how the AI Supervisor helps TMCs have full visibility over their operations with reports and account insights.
Smart routing that cuts operational costs
Optimize operations by arbitraging agent skills and location.
Route cases based on skill level, intent, contact type, destination and other parameters.
Cut costs in half by optimizing your workforce. For example, non-urgent domestic P2P emails can be handled by your after-hour team at a cheaper rate.
We'll work with you to determine the best routing strategy for your business.
Receive proactive escalations
Turn customer issues into opportunities.
A problem or low-sentiment case? We notify a manager immediately, so they can help turn it into an opportunity.
Get notified when we detect a cluster of issues.
Multiple inbound contacts on a single issue? The AI Supervisor raises the alarm and notifies your managers for quick resolution.
Comprehensive and intuitive performance measurement
Get a full picture of your agents' performance
Analyze every single interaction
Have a complete and accurate understanding of an agent's performance to give fair bonuses or identify training opportunities.
Measure performance by the KPIs you designate
Score agent performance based on standard KPIs as well as any of your own.
Boost CSAT and NPS with real-time intelligence
An all-in-one "Qualtrics + business analyst" AI tool
No more unwanted surveys. Travelers can simply reply to our emails with their feedback.
Receive a high-level report of your call center's performance with every piece of feedback analyzed and categorized.
Export reports by account to make it easy when speaking with your customers.
See how much agent workload you can reduce with the AI Supervisor!
Get started with
full integrations
Exceptional service, delivered
With AI agent assistance
On email and chat to appropriate agent group
From AI agent automatic deflection