Amadeus Invests in Acai Travel ✈️ to Accelerate Generative AI Across the Travel Industry 🤖 Read More...
Manage massive contact volumes efficiently while exceeding customers' ever-changing expectations
- Integrate seamlessly with your suppliers to ensure your agents see the most accurate information at lightning speed.
- A single source of truth for all bookings across GDS' and NDC's to reduce juggling between systems to manage bookings.
- Reduce friction and a lack of clarity around multi-POS bookings
- Slash agent handling time with AI that anticipates questions and automates complex processes.
- Let your agents focus on what matters: delighting travelers, not sifting through endless penalties, and vendor information.
- Turn every second into a win—fewer clicks, faster resolutions, happier customers.
- Whether you’re embedded in omnichannels or building custom workflows, we fit in where you need us most.
- One integration, endless possibilities—our API and omnichannel/CRM connectors give you the power to adapt fast.
- Keep your teams in their flow—our flexible integrations ensure your AI support is right where they work.
- Free up your voice lines with AI that steers routine calls to instant, automated solutions.
- Keep your agents on the front lines of complex inquiries, while AI handles the rest.
- From FAQs to real-time updates, our voice deflection gives you fewer calls and happier customers.
Optimize contact volumes by intelligently assigning the right task to the right agent.
The AI Supervisor helps you manage service levels, while proactively creating visibility into agent performance and customer satisfaction.
Automate routine inquiries and even complex multi-source changes and cancellations (i.e., virtual interlines).
Equip your in-house agents with instant access to key information such as rates and policy exceptions so they can manage any task or disruption.
With AI agent assistance
From AI agent automatic deflection
On email and chat to appropriate agent group
