Standalone Acai App
AI power. No omnichannel/CRM required
Empower agents. No platform migration needed.
Not every travel business uses a full omnichannel/CRM or contact center platform — and with Acai, you don't have to. The Standalone Acai App brings all the capabilities of the AI Supervisor and AI Agent into a simple, modern interface that works right alongside tools your team already uses like Outlook or Gmail.
Expert guidance, just a message away
All your AI helpers one click away
With the Acai App, your agents can chat directly with the right AI expert — just like messaging a colleague. Each AI Helper is trained on real-world travel data, GDS logic, airline policies, and operational procedures; even non-GDS-trained agents can handle complex queries confidently.
- •Need to cancel a ticket, or unsure about refund rules? Ask the GDS AI Helper.
- •Need to understand a infant policy for a remote LCC? Ask the Supplier AI Helper.
- •Need help navigating a complex travel policy and operating procedure? Ask the Process Helper.
Complex tasks, simple conversations
No GDS training? No problem
With the Acai App, agents who have never touched a GDS can resolve complex airline queries confidently and compliantly.
- •Type what you need — the AI handles the GDS. Agents can cancel, rebook, or modify trips just by chatting. The GDS AI Helper performs the actions behind the scenes.
- •Instant fare rule explanations: Understand complex fares in under 2 minutes. No more deciphering tariff codes. The AI reads fare rules and summarizes penalties and options clearly.
- •Step-by-step GDS guidance: Ask how to do anything and get a guided walkthrough. From ticket exchanges to queueing, the AI delivers personalized GDS instructions for any task.
From zero to hero — instantly
Smart, fast, no training required
The Standalone Acai App delivers the power of a travel-trained AI agent: no CRM, no GDS training, no steep learning curve.
- •Save Time: Reduce Average Handling Time (AHT) by letting the AI do the heavy lifting
- •Faster Replies: The Acai AI Agent prepares accurate, context-aware responses. Your agents simply review and paste them into Outlook or Gmail
- •Empower Every Agent: Turn junior or non-GDS-trained staff into confident frontline responders without months of training
Ready to supercharge your agents?
Exceptional service, delivered
Up to
70%
Faster disruption resolution
Up to
50%
Lower support cost per disruption
Up to
25%
Increase in CSAT/NPS