In your Omnichannel/CRM
Route. Co-pilot. Automate. Without changing tools.
One flow, three superpowers
Acai’s AI Supervisor and AI Agent aren’t embedded directly into your existing CRM or omnichannel contact center whether Salesforce, Zendesk, Genesys, Freshdesk or any other. No context-switching. No steep learning curve. Just instant superpowers for your team.
Travel-specific routing and tagging
The AI Supervisor first classifies the query and makes a smart routing decision, all based on real-time intent, urgency, booking data, and context from your omnichannel/CRM.
- Should it go to a human agent or be handled end-to-end by AI?
- If human, which team, language group, or priority queue?
- If problematic, should a supervisor intervene?
Co-Pilot Every Human Agent
- When a case needs a human touch, the AI Supervisor becomes their sidekick. The result? Drastically reduced Average Handling Time (AHT) and happier, less stressed agents.
- Digs into the GDS/PSS to retrieve fares, penalties, or reservation info.
- Drafts a complete reply for the agent — they just review and hit send.
Automate when you can
Not every case needs a human. When possible, the AI Agent jumps in. The result? Higher automation rates, faster response time, higher customer satisfaction, all while cutting your call center costs in half.
- Fully resolve the case with an autonomous reply to the traveler
- Take actions directly in the GDS/PSS
- Loop in the supervisor only if needed
Works natively in any omnichannel/CRM or contact center
No new UI. No behavior change. Just AI that meets your agents where they already are.
Ready to supercharge your agents?
Exceptional service, delivered
Faster disruption resolution
Lower support cost
per disruption
Increase in CSAT/NPS