Airlines
Empower customer support agents with AI built for travel
Deliver customer service that exceeds in-airport and on-board experiences
Trusted by
The right agent for the job
Route, prioritize and automate cases
- ✓Analyze and prioritize queries based on any intent, ensuring anything from IROPS to government-mandated compensation is treated with the utmost care.
- ✓Quickly resolve complex tickets including codeshare and interline fares with AI.
- ✓Automate complex exchanges, cancellations and route routine inquiries to AI agents, freeing up your in-house agents for complex cases and upselling opportunities.
- ✓Know the best time to handoff your cases to human agents for customers who want high-touch resolutions.
Boost efficiency with
Voice deflection
- ✓Free up your voice lines with AI that steers routine calls to instant, automated solutions.
- ✓Keep your agents on the front lines of complex inquiries, while AI handles the rest.
- ✓From FAQs to real-time updates, our voice deflection gives you fewer calls and happier customers.
Enhance your agents
Measure and improve your agents' performance
- ✓Score every agent and gain granular insights on their performance to optimize your operations.
Tailored for Airlines
Ready to supercharge your agents?
Get in touch→Get started with full integrations
Deliver excellence with Acai
Up to
70%
Faster disruption resolution
Up to
50%
Lower support cost per disruption
Up to
25%
Increase in CSAT/NPS