Airlines

Empower customer support agents with AI built for travel

Deliver customer service that exceeds in-airport and on-board experiences

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The right agent for the job

Route, prioritize and automate cases

Analyze and prioritize queries based on any intent, ensuring anything from IROPS to government-mandated compensation is treated with the utmost care.

Quickly resolve complex tickets including codeshare and interline fares with AI.

Automate complex exchanges, cancellations and route routine inquiries to AI agents, freeing up your in-house agents for complex cases and upselling opportunities.

Know the best time to handoff your cases to human agents for customers who want high-touch resolutions.

Boost efficiency with

Voice deflection

Free up your voice lines with AI that steers routine calls to instant, automated solutions.
Keep your agents on the front lines of complex inquiries, while AI handles the rest.
From FAQs to real-time updates, our voice deflection gives you fewer calls and happier customers.

Enhance your agents

Measure and improve your agents' performance

‍Score every agent and gain granular insights on their performance to optimize your operations.

Tailored for Airlines

AI Supervisor

The AI Supervisor continuously monitors service performance and traveler sentiment.

It delivers actionable insights and proactive reporting so airline teams can optimize support, meet SLAs, and maintain visibility across every touchpoint.

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AI Travel Agent

The AI Travel Agent understands each traveler’s booking, loyalty status, and history.

It resolves common requests like flight changes, cancellations, and refunds in seconds—communicating with travelers through their preferred channels.

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