Support Plans
We understand you run a mission-critical operation. We are here to help you with the plan that can best support your business.
Basic Plan
Hours of operation: Weekdays 6am to 6pm ET
Support channels available: Email
Incidence Type: P1 - Critical Impact
Incidence coverage:
- Service outages: Complete unavailability of the service or significant parts of it.
- Performance degradation: Slower-than normal response times or reduced performance.
Hours of operation: Weekdays 6am to 6pm ET
Support channels available: Email
Incidence Type: P2 - Moderate Impact
Incidence coverage:
- Functional issues: Specific business-critical features
or functionalities not working as expected. - User access problems: Issues related to user authentication, authorization, and access control.
- Update/deployment issue: Problems arising from new
software updates, patches, or deployments. - Third party service failures: Issues caused by the failure of integrated third-party services or dependencies.
Hours of operation: Weekdays 6am to 6pm ET
Support channels available: Email
Incidence Type: P3 - Minor Impact
Incidence coverage:
- Functional issues: Specific non business-critical features or functionalities not working as expected.
Premium Plan
Hours of operation: Weekdays 6am to 6pm ET
Support channels available: Email, phone, chat
Incidence Type: P1 - Critical Impact
Incidence coverage:
- Service outages: Complete unavailability of the service or significant parts of it.
- Performance degradation: Slower-than normal response times or reduced performance.
Hours of operation: Weekdays 6am to 6pm ET
Support channels available: Email
Incidence Type: P2 - Moderate Impact
Incidence coverage:
- Functional issues: Specific business-critical features
or functionalities not working as expected. - User access problems: Issues related to user authentication, authorization, and access control.
- Update/deployment issue: Problems arising from new
software updates, patches, or deployments. - Third party service failures: Issues caused by the failure of integrated third-party services or dependencies.
Hours of operation: Weekdays 6am to 6pm ET
Support channels available: Email, phone, chat
Incidence Type: P3 - Minor Impact
Incidence coverage:
- Functional issues: Specific non business-critical features or functionalities not working as expected.