Support Plans
We understand you run a mission-critical operation. We are here to help you with the plan that can best support your business.
Basic Plan
- Hours of operation:
- Weekdays 6am to 6pm ET
- Support channels available:
- Incidence Type:
- P1 - Critical Impact
Incidence coverage:
- Service outages: Complete unavailability of the service or significant parts of it.
- Performance degradation: Slower-than normal response times or reduced performance.
Response time: 4 Hours
Premium Plan
- Hours of operation:
- Weekdays 6am to 6pm ET
- Support channels available:
- Email, phone, chat
- Incidence Type:
- P1 - Critical Impact
Incidence coverage:
- Service outages: Complete unavailability of the service or significant parts of it.
- Performance degradation: Slower-than normal response times or reduced performance.
Response time: 1 Hour
Response times are targets for initial response and are provided subject to the Acai Terms of Service.