Introducing automated Schedule Change and Flight Disruption Management! Click to learn more
Introducing automated Schedule Change and Flight Disruption Management! Click to learn more
Amadeus invests in Acai Travel to accelerate generative AI across the travel industry. Read the announcement!
Schedule Change

Don’t  worry about  Schedule Changes. Acai resolves them automatically

From detecting a change to communicating with travelers, Acai’s AI Travel Agent handles it all.

Reduce Operational Costs

Agents spend less time handling disruptions with up to 60-80% fewer material interventions.

Enhance SLA Compliance

Improve corporate contract performance with faster, more consistent service.

Scale service quality

Enable same-day handing for your global clients regardless of volume spikes.

Increase employee satisfaction

Reduce — or altogether eliminate — "fire drills" for support teams and flattening of volumes.

Generate actionable insights

Automated systems generate structured disruption data for analytics and supplier negotiations.

We do the heavy lifting from moment of disruption to full resolution

Detect changes in flight reservations

Acai detects a schedule change and helps decide next steps. Minor and major schedule changes can be handled accordingly.

Interpret complex airline policies and processes

Acai fetches airline and corporate travel policies, processes and even waiver details related to the disruption so travelers know all their available options.

Push solutions and alternative flight options directly to your travelers...

Whether your traveler wants to stick to their planned flight or make a change, Acai communicates and executes your traveler’s preferences directly without human intervention.

..Or to your agents who communicate with your travelers

No more searching for information and alternatives.

Acai collects and provides all the necessary information and policy-based recommendations to your agents.

Exceptional service, delivered

Up to
70%
Faster disruption resolution
Up to
50%
Lower support cost per disruption
Up to
25%
Increase in CSAT/NPS
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Request A Demo

Simplify life for both your agents and travelers