Give your travelers the care, speed and prioritization they need during a stressful disruption
Reduce the stress on travelers and agents by providing more information in a timely manner.
Reduce — or together eliminate —"fire drills" for support teams and flattening of volumes.
Agents spend less time handling disruptions with up to 60-80% fewer material interventions.
Not all disruptions require agents intervention.
Let Acai triage flight disruptions so your agents can focus on truly high impact scenarios and get travelers serviced faster.
Acai fetches policy, process and waiver details related to the flight disruption so agents can focus on service.
With waivers, it proposes new flight options compatible with the waivers — quickly. After the traveler selects their option, Acai goes into the GDS and executes the change applying the waiver.
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Whether your traveler wants to stick to their planned flight or make a change. Acai communicates and executes your traveler’s preferences directly without human intervention.
Agents can spend up to an dealing with complex disruptions.
Acai compiles airline policy and processes, as well as alternative flight options, and sends them to your agent or traveler directly.
