Turn travel disruptions from chaos into control

Triage flight disruptions with AI

Not all disruptions require agents intervention.

Let Acai triage flight disruptions so your agents can focus on truly high impact scenarios and get travelers serviced faster.

Interpret complex airline policies, processes and waivers

Acai fetches policy, process and waiver details related to the flight disruption so agents can focus on service.

With waivers, it quickly proposes new flight options compatible with the waivers. After the traveler selects their option, Acai goes into the GDS and executes the change, applying the waiver.

Get travelers back on the road faster!

Whether your traveler wants to stick to their planned flight or make a change, Acai communicates and executes your travelers' preferences directly without human intervention.

Manage tedious agent processes instantly

Agents can spend up to an hour dealing with complex disruptions.

Acai compiles airline policy and processes, as well as alternative flight options, and sends them to your agent or traveler directly.