Turn travel disruptions from chaos into control
Give your travelers the care, speed and prioritization they need during a stressful disruption
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Flatten spikes to call centers
Reduce the stress on travelers and agents by providing more information in a timely manner.
Increase employee satisfaction
Reduce — or altogether eliminate —“fire drills” for support teams and flattening of volumes.
Reduce Operational Costs
Agents spend less time handling disruptions with up to 60-80% fewer material interventions.
When disruptions hit, our AI takes the load so your agents can focus on what matters
Triage flight disruptions with AI
Not all disruptions require agents intervention. Let Acai triage flight disruptions so your agents can focus on truly high impact scenarios and get travelers serviced faster.
Interpret complex airline policies, processes and waivers
Acai fetches policy, process and waiver details related to the flight disruption so agents can focus on service. With waivers, it quickly proposes new flight options compatible with the waivers. After the traveler selects their option, Acai goes into the GDS and executes the change, applying the waiver.
Get travelers back on the road faster!
Whether your traveler wants to stick to their planned flight or make a change, Acai communicates and executes your travelers’ preferences directly without human intervention.
Manage tedious agent processes instantly
Agents can spend up to an hour dealing with complex disruptions. Acai compiles airline policy and processes, as well as alternative flight options, and sends them to your agent or traveler directly.
Remove the stress of flight disruptions
Exceptional service, delivered
Up to
70%
Faster disruption resolution
Up to
50%
Lower support cost per disruption
Up to
25%
Increase in CSAT/NPS