Product
Feb 3, 2025

How Kiwi.com Streamlined Airline Information Management with Acai Travel’s Junior Agent AI

Managing airline supplier information is a constant challenge in the travel industry. With policies and fare structures frequently changing, staying up to date is time-consuming and error-prone. Kiwi.com, a leading travel-tech company, overcame this challenge using Acai Travel’s Junior Agent AI. Discover how AI-powered automation transformed their operations, reducing manual work and enhancing customer support.

How Kiwi.com Streamlined Airline Information Management with Acai Travel’s Junior Agent AI

Managing airline supplier information is one of the biggest challenges in the travel industry. Policies, fare brands, baggage dimensions, and other key details are constantly changing, requiring travel agents to stay up to date to provide accurate information to customers. Without the right tools, this process is manual, time-consuming, and prone to errors. Kiwi.com, a leading travel-tech company that books flights across a vast network of over 600 airlines, faced this challenge, and found a powerful solution with Acai Travel’s Junior Agent AI.

The Challenge: Keeping Airline Information Accurate and Up to Date

Kiwi.com’s business relies on aggregating and managing airline policies across hundreds of carriers. The volume of data is immense, and ensuring that agents and customers have access to the latest information was a significant operational challenge. With manual updates, there was always a risk of outdated or incorrect information leading to inefficiencies and a lower quality of customer support.

The Solution: AI-Powered Supplier Helpers

To address these challenges, Kiwi.com leveraged Acai Travel’s Junior Agent AI with it's supplier information. This AI-powered technology automatically updates and manages airline supplier information, eliminating the need for manual tracking and significantly reducing the risk of outdated data.

Jiří Lněnička, Principal Product Manager at Kiwi.com, describes the impact:

“As a travel-tech company that books flights across a network of more than 600 airlines, keeping up with updating policies is extremely important. Acai’s Supplier Helpers have streamlined this task, cutting down on manual work and reducing information errors. It’s a practical tool that boosts our efficiency and improves the quality of support for our customers.”

The Results: Increased Efficiency and Better Customer Support

By integrating Junior Agent AI, Kiwi.com achieved:

  • Faster response times for customers seeking airline information.
  • Reduced manual workload, allowing teams to focus on higher-value tasks.
  • Greater accuracy in airline data, leading to fewer customer service issues and better overall support.

Additionally, the ability to integrate Junior Agent AI via API meant that Kiwi.com could embed this solution directly into their omnichannel platform, allowing travelers to get instant, AI-driven answers to their queries without needing human intervention.

Why This Matters for Other Travel Companies

Kiwi.com’s success with Acai Travel’s AI tools showcases the tangible benefits of intelligent automation in the travel industry. Any travel business that deals with complex airline supplier information can benefit from an AI-powered solution that streamlines operations, improves accuracy, and enhances the customer experience.If your company faces similar challenges, Acai Travel’s Junior Agent AI could be the solution to increase efficiency and improve service quality. Get in touch with us to learn how our AI-powered tools can transform your airline information management process.

Nathalie Lylock

Nathalie Lylock

Nathalie Lylock, Head of Customer Experience at Acai Travel, brings over two decades of expertise in customer experience and operational excellence. With a background in operations at HRG and product management at American Express Global Business Travel, she ensures that AI-powered solutions at Acai Travel are both trustworthy and effective.