Assist human agents with critical information in seconds.
Automate changes, cancellations and communications to facilitate fast and easy customer service.
Assign every case to the right AI or human agent based on intent, complexity and customer sentiment.
Monitor and assess agent performance to make quick optimizations or escalate to a human if necessary.
Reduce the time your in-house agents spend resolving issues
Enable agents not trained in the GDS and PSS to perform those actions
Deflect routine inquiries, optimize agent utilization, and provide faster, more accurate support
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With AI agent assistance
From AI agent automatic deflection
On email and chat to appropriate agent group
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